Refund policy

Refund Policy

We offer a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging, with proof of purchase.

How to start a return: Email us at sales@supportvelleorahomedecor.com with your order number and the item(s) you would like to return. We will reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Damaged, defective or wrong items: Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered. Include your order number and a photo so we can evaluate the issue and make it right.

Non-returnable items: Custom or personalized items, personal care products and gift cards cannot be returned unless they arrive damaged or defective.

Exchanges: The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds: We will email you once your return has been received and inspected to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If more than 15 business days have passed since your refund was approved, contact us at sales@supportvelleorahomedecor.com.

Return shipping cost: Return shipping is free for items that arrive damaged, defective or wrong. For all other returns, the customer pays return shipping.