Contact Us
Contact Velleora Home Decor
Velleora Home Decor is an independently owned online home décor retailer operated from Edmonton, Alberta, Canada. Every message sent to us is read and answered by a member of our support team — we do not use automated ticket deflection or chatbots to close inquiries.
If you have a question about an order, a product, a return, or a payment, use any of the contact details below. All of our contact information is listed in full so you never have to search for a way to reach a real person.
Registered Business Information
Business Name: Velleora Home Decor Business Owner / Operator: Ahmed Yasin Website: velleorahomedecor.com
Business & Returns Address: 17320 85 Street NW Edmonton, Alberta Canada
This is our registered business address and is also the address to which all authorized returns must be mailed. It is an administrative and returns-processing location, not a retail showroom, so we ask that customers do not visit without a scheduled appointment.
How to Reach Us
Customer Support Email: support@velleorahomedecor.com Customer Support Phone: 587-545-0012 Returns & Refunds Email: support@velleorahomedecor.com
You may copy and paste any of the details above directly. We do not require you to fill out a web form to contact us.
Customer Support Hours
Day Hours (Mountain Time — Edmonton, Alberta)
Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed
Our team observes Canadian statutory holidays. Phone lines are staffed during the hours listed above; voicemails left outside of these hours are returned on the next business day.
Our Response Time Commitment
Email: We reply to every email within one business day, and most emails are answered the same business day they are received.
Phone: Calls placed during our published hours are answered live. If all agents are busy, leave a voicemail with your order number and callback number and we will return your call within one business day.
Weekend messages: Emails received Friday after 5:00 PM, Saturday, or Sunday are answered on the following Monday.
To help us resolve your inquiry on the first reply, please include your order number (it begins with the letter shown in your confirmation email) and the email address used at checkout.
What We Can Help You With
Order status, tracking numbers, and delivery estimates
Changes or cancellations to an order that has not yet shipped
Returns, exchanges, and refunds
Damaged, defective, or missing items
Product dimensions, materials, and care instructions
Billing questions and payment receipts
Wholesale, bulk, and interior-design trade inquiries
A Note on How We Ship
Velleora Home Decor sources its products from vetted overseas manufacturing and fulfillment partners, including CJDropshipping. Orders are shipped directly from these international fulfillment centers to your delivery address. We disclose this openly so that you know exactly where your item is coming from and how long it will take to arrive. Full timelines are published on our Shipping, Processing & Handling Policy page.